CUSTOMER SUPPORT
At Vivi Natural Cosmetics, we value our customers and are committed to providing exceptional support. If you have any questions or concerns, please do not hesitate to contact us. Our team is available to assist you with any inquiries you may have.
We would love to hear from you! If you have any questions or feedback, please do not hesitate to contact us. You can reach us by email at info@vnaturalcosmetics@gmail.com. We strive to respond to all inquiries within 24-48 hours.
RETURNS & EXCHANGES
At Vivi Natural Cosmetics, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us within 30 days of receiving your order to initiate a return or exchange.
FAQ
Do you offer international shipping? Yes, we offer international shipping to select countries. Please contact us for more information. How do I initiate a return or exchange? To initiate a return or exchange, please contact us within 30 days of receiving your order. What is your return policy? We accept returns and exchanges within 30 days of receiving your order. The item must be unused and in its original packaging.
How do I track my order? Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website. How can I contact your couriers? If you have any questions or concerns about your delivery, please contact us and we will be happy to assist you. What are your delivery options? We offer standard shipping and expedited shipping for an additional fee. Please see our shipping policy for more information.